The Basics

What is the PremiumCHAT System?
The PremiumCHAT System is software that uses patent-pending technology and is designed to allow a Business Service Provider (BSP) to sell their services online. They may be a teacher tutoring students, a lawyer, an accountant or a knowledgeable auto mechanic. Basically anyone who has a service to sell online is eligible to become a BSP.

How does it work?
Think of the software as a flexible metering device. The terms of the meter are set mutually by the client (you) and the BSP (the provider of service). Terms may include either a flat-rate for service or a timed rate. This is determined by the BSP and the client in a mutual rate negotiation pre-session dialogue using the software.

What my relationship with a BSP?
The online relationship is directly between you and the BSP - just like in the brick & mortar world. Think of the PremiumCHAT Systems as an extension of their office, just online.

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PremiumCHAT Software Questions

Does it cost anything to download the PremiumCHAT software?
No.

Can I use the PremiumCHAT System without downloading the software?
You can browse the BSP directory, but you will not be able to contact a Business Service Provider (BSP) without using our software.

I am at work and behind a firewall. Can I still use your software to contact a BSP?
Yes, the PremiumCHAT software detects a firewall and routes the connection accordingly.

I use AOL as my Internet Service Provider - does the PremiumCHAT System still work?
Yes. Logon to AOL and then access one of our Yellow Page partner's directory or come to the PremiumCHAT.com site using the Internet access frame near the top of the AOL task bar. Type in the web address and then click the "GO" button on AOL.

Can I reach a BSP through AOL's Yellow Pages?
Not at this time. You must select one of the partnered Yellow Page directories or use the PremiumCHAT.com website to access a BSP online.

My workplace does not allow us to download software. Can I still use the PremiumCHAT System?
Yes, the client-side of our software is designed for use without a download. You access a BSP via the world-wide-web, so if you have Internet access at work you can use the PremiumCHAT System.

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Using the PremiumCHAT System

What does it cost to use the PremiumCHAT System?
As a Client, the only fee you pay is to the BSP for the services they provide you.

Why do BSPs offer both a FLAT RATE and a TIMED SESSION?
Some BSPs charge by the minute, hour, or other timed-period. We want to also provide BSPs who wish to charge a flat-rate for their services the opportunity to have a flat-rate session.

I am afraid the charges will begin before I realize the session has started. How am I sure when the charges start?
You will be prompted after the pre-session rate negotiation is completed and asked specifically if you agree to the charges being proposed by the BSP. Once you and the BSP both agree to start at the rate for their services, the session starts and the timer will begin at the lower right-hand portion of your screen.

What happens if I am unhappy with the session?
If you are dissatisfied in any way you must take it up directly with the BSP. You will have an opportunity to rank the session and rate your BSP following each session. This ranking and your comments will be available for review by other clients.

How can I trust the PremiumCHAT System?
The PremiumCHAT System has the Verisign Seal of security. In addition, the PremiumCHAT System offers other advanced security protection that is selected by the BSP in advance of starting the session.

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Connectivity to the Internet

Why should I consider a cable modem or DSL line instead of a dial up connection as a BSP?
Staying online without interruption is the best way to earn money using the PremiumCHAT System. There are many factors that can affect your connection with a Client that are beyond your control. You should however, do what you can on your end to minimize those factors, even if you are working from home. A fulltime connection to the Internet is one way to minimize downtime and maximize your income.

Which is Better – DSL or Cable Modem?
It is likely that the right choice for you will depend on what is available in your area where you work or live and how much you are willing to spend. DSL uses ordinary copper phone lines for transmission and carries both voice and data on the same lines. The data part is a continuous connection to the Internet. Contact your local phone company to see if they offer DSL in your area. A Cable Modem is more like a network interface card than a modem. It lets your computer use a TV cable line to connect to the Internet continuously. With a Cable Modem it’s a shared connection (others sharing the bandwidth) with DSL it’s just you. Contact your local cable company to see if they offer cable modem service.

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